Guild online consultant . . . goes live

We know how important offering exceptional service is to our clients, especially with the recent emergence of testimonial sites. The Guild has recently published 'service promises' for several of its key functions, but we also want to improve access for you to your dedicated team at Cambridge to give you the very best support that we can.
Therefore we have launched a new service - the online consultant. If you or your colleague is working in the Members' area on the website and get stuck for any reason, you can now simply click a button and engage directly with one of the team. This might be something a simple as 'where can I find xx', or 'how do I import yy?', or a much deeper query such as a question about a legal issue or interpretation of the law.

In every case, you will be connecting directly with one of our own dedicated team who will either answer your question there and then - or quickly respond if the issue is more complicated (such as requiring a second opinion/more study).
This is available to all your team, from 7.30am to 6pm each weekday, free of charge - another way that The Guild is driving its commitment to deliver you the best service. Please feel free to call the Cambridge team on 01223 443900 if you have any questions, or simply want to understand more about how this valuable new service can work for you.
Categories: IT & Intelligence

Published in: The Guild Bulletin



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